Runpay - Electronic payment system

I TRY TO REGISTER ON my.runpay.COM, BUT THE SYSTEM SAYS THIS NUMBER IS ALREADY REGISTERED.

Most likely, when you made payments through RunPay payment terminals, the RunPayLYD e-wallet was automatically created using your mobile phone number. Select the option "Password recovery", and you will receive a one-time password to log into your wallet on your phone.

I CHANGED MY PHONE NUMBER. HOW CAN I TRANSFER MONEY FROM AN OLD NUMBER TO A NEW?

You must follow these steps: open an electronic wallet to a new number, in the RunPay main office identify the newly created wallet and send a request to transfer the balance and close the wallet using the old phone number.

HOW TO REMOVE CASH MONEY FROM RUNPAY ELECTRONIC WALLET?

If you have not yet identified the electronic wallet, you must go through the identification procedure. Contact one of the RunPay cash withdrawals. When withdrawing funds, you must have an original identity card and a mobile phone, through which a wallet is created and to which a security code will be transferred. When cashing, a fee is charged according to the tariffs.

I WANT TO PASS IDENTIFICATION. SHOULD I COME TO LIBYA?

You do not need to come to the central office. You can go through the identification procedure at one of our offices or call Customer Service to request an identification in your city / village, and one of the RunPay representatives will go to the place where you are. You can also be identified on my.runpay.com

I LOST THE PHONE, DO I NEED TO LOCK THE ELECTRONIC WALLET?

Electronic wallets are an alternative to bank cards. If you lose your phone, immediately call Support and ask to block the electronic wallet.

I MADE ERROR PAYMENT ON my.runpay PORTAL, HOW CAN THIS BE CORRECTED?

If the operator made a mistake, the operation is irreversible. If you have an incorrect payment identification code - you need to contact Support and provide the following information - the wrong account for which payment was made, the correct account for which you need to make payment and provide a copy of the payment receipt.

HOW CAN I FILL A RUNPAY LYD WALLET?

You can fund your RunPay wallet through RunPay, WebMoney, bank transfer terminals and receive P2P transfers from another RunPay wallet.

WHAT CAN I DO IF THE TERMINAL INCORRECTLY READ THE INTRODUCED BANKNOTE?

In very rare cases, the terminal may not read the entered banknote correctly. In this case, save the check and send a request to the Support Service by phone or e-mail support@runpay.ly with the application of the check and detailed information. If at the time of collection in the terminal excess money is found, you will be refunded the difference in the amount entered.

AFTER WHAT TIME AFTER TOP-UP IS MONEY RECEIPT?

Operators receive information about your payment immediately, most operators immediately display this amount on your balance sheet. In the case of small (local) operators, your payment may be reflected in the operator's system a little later.

WHEN PAYING, I MAKED AN ERROR IN ENTERING DATA / ERROR BY THE OPERATOR. WHAT TO DO?

Save the receipt! Contact RunPay Customer Support by phone, email, or on Facebook. In some cases, it is required to leave a statement at the central office or at one of RunPay representative offices. A payment may be canceled if the terms of circulation are met, if the amount of the payment made or part of it was not used by a person whose data was mistakenly entered, including if the details differ 1-3 characters.

I MADE PAYMENT, RECEIVED A CHECK, BUT MONEY HAS NOT ACCEPTED TO THE ACCOUNT. WHAT TO DO?

Save the receipt! Check the paid services and your account number on the check - if you make a mistake, read point 3. Contact RunPay support by phone, email or on Facebook social networks and provide all the details. The operator will check at what stage the transaction was blocked, and will help you return your money.

TERMINALS DO NOT RETURN CHANGE. WHERE'S THE MONEY?

With RunPay, your money will not be lost, no matter how many years ago you paid through our terminals. When you pay through the terminal, select the option to transfer change to the RunPay wallet, which is created automatically. Go to www.my.runpay.com, enter the phone number and select "reset password". Using SMS you will receive a one-time code to enter and you can use the money to pay more than 250 online services or to withdraw money at one of our offices.

CAN I ENTER THE RUNPAY WALLET FROM THE TERMINAL?

At the moment, there is no way to enter your account via the terminal. For your convenience, use the payment portal www.my.runpay.com to conduct transactions from your RunPay LYD e-wallet

I REACHED THE RUNPAY LOCATION ON THE MAP, BUT I DO NOT SEE ANY TERMINAL.

RunPay payment system offers 2 types of terminals. The first is self-service points where you make payments yourself. Most of these terminals are located in cities, shopping centers and gas stations. The second type of terminals is served by the cashier of the store, which will carry out all stages of payment, and you will only have to offer invoices for payment and the required amount. If you do not see the RunPay terminal, ask the cashier about the possibility of payment through the terminal.

I PAID BUT THE TERMINAL DOES NOT GIVE A CHECK. HOW CAN I GET IT?

To request a copy of the check in electronic format, contact RunPay customer support by phone, email or Facebook on the same day and provide all the details (what services you paid, account number, payment time, address where the payment was made).

WHAT IS THE PRICE FOR CONNECTING TO THE RUNPAY SYSTEM?

Connection to the payment collection service varies depending on the company’s activities, the average bill and the number of customers. Payment for connection is paid only once and provides connection in 3 directions: on the online payment portal, on self-service terminals and on payment terminals with a cashier located in more than 2700 points across the country. A commission will be charged for each payment. Its size also depends on the type and turnover.

WHOM DOES THE COMMISSION FEE FOR PAYMENT?

Fee for collection of payments may be charged from the operator, from customers or may be combined. RunPay recommends that you charge a fee so that customers can pay with a 0% commission throughout the RunPay network.

WHAT WAYS CAN MY CUSTOMERS PAY FOR SERVICES?

RunPay payment system services several payment instruments - cash in payment terminals, wallets and electronic currencies (RunPayLYD, WebMoney) for the payment portal www.my.runpay.com.

WHAT COVER IS THE RUNPAY PAYMENT SYSTEM?

RunPay is the largest payment system in Libya. The network of terminals includes more than 2700 payment units located both in large cities and in 90% of Libya's settlements. The online payment portal www.my.runpay.com also provides payment services throughout the country, as well as users in roaming.

FOR WHAT TIME CAN I RECEIVE MONEY PAID BY CLIENTS?

Depending on the volume of checks made through our payment system, funds are transferred from twice a week to once a month.

WHAT CONNECTION PROCEDURE?

Send the request online, by e-mail or by phone (see the header of the site). The specialist will offer one of the connection options: online (with direct access to your server and database) and offline (without access to your database, and you will receive payment information by e-mail). Fill out the form with the data that the client will enter for identification in your system, and you will be connected to the RunPay system within 3-14 business days.

I AM THE ECONOMIC AGENT, I HAVE A PRODUCT STORE. CAN I ACCEPT PAYMENTS FOR RUNPAY?

RunPay has several types of terminals. In your case, it is recommended to use POS terminals that are controlled by the cashier in your store. The terminal has an easy-to-use interface, and our specialists will constantly train store cashiers to perform operations.

I HAVE A COMMERCIAL AREA AND I WANT TO INSTALL A TERMINAL. WHAT PROCEDURE?

Submit an application by filling out the form on the site, by email or phone (see the header of the site). Our experts will analyze the location and offer you one of the options: a terminal with 2 self-service monitors, a self-service terminal or a POS terminal managed by your cashier.

WHAT COSTS WILL I MAKE WHEN I INSTALL THE RUNPAY TERMINAL?

RunPay helps you grow your business! You will not have expenses, moreover, you will earn: additional income from fees for collecting payments, increasing sales due to the number of people who come to pay through the terminal.

I HAVE PAYMENT TERMINALS, CAN I INSTALL RUNPAY SOFTWARE FOR RECEPTION OF PAYMENTS?

You can install RunPay payment processing software. To get acquainted with all technical conditions and parameters, contact our specialists by phone. (see website header).

CAN I GET ADVERTISEMENT ON RUNPAY TERMINALS WITHOUT CONNECTING TO RUNPAY PAYMENT SYSTEM?

You can advertise on RunPay terminals regardless of whether you are connected to the system or not. For more information, contact our specialists by phone (see the header of the site) or submit an application by going to the section (For business, advertising on terminals)

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List of Frequently Asked Questions

List of
Frequently Asked Questions